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Savicom Email Marketing Solutions Customer Service
Savicom's management believes that providing its customers with quality customer service is an essential
component of the value that it delivers with its email marketing services. Savicom's customer service is based upon the following
principles:
- Free: A company should not charge extra fees to customers to
help them figure out how to use their products. It is baffling to us how some
companies can justify charging for customer service.
- Reliable: We strive to always live up to our commitments for availability
and responsiveness, and when necessary to reliably follow up as in a reasonable timeframe.
- Capable: Our customer service representatives are Savicom employees who work
in the same offices as our developers and senior managers.
We feel that keeping customer service
in-house as opposed to outsourcing is the only way to ensure that representatives
are well-trained, and that the customer's voice is heard loud
and clear throughout the company.
- Listening: Our customer service representatives are trained to listen first
to make sure they understand customer questions, so that they can efficiently respond and
effectively communicate customer requirements to managers and developers within Savicom.
- Problem Solving: Customer service is about solving customers' problems, not simply
copying and pasting a scripted response. In Savicom's view, customer service which relies too heavily on scripts
becomes nothing more than a glorified answering service -- not customer service.
- Flexible: Savicom provides its customers a choice in how customers communicate with us,
so that customers can choose the method that is most convenient for them.
Savicom's superior customer service is provided for all of Savicom's customers.
See the complete list of Savicom features and capabilities for
all of Savicom's solutions.
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Questions about Savicom's features and capabilities?
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